Customer Service

At 10,000 New Knitters, we want to make learning to knit easy!

We want you to be thrilled with your New Knitters Kit, please let us know if you have questions or concerns!

You can call us at (425) 291-9600 or our send us an email via the Contact Us page.  Customer Service is available from 7:00 am to 4:30 pm Pacific time, 10:00 am to 7:30 pm on the east coast.

Can I cancel an order?

If your order has not shipped, simply call or Contact Us to cancel your order.

My Kit was lost or damaged … what do I do?

If your Kit was lost or damaged while in transit, we will gleefully replace it and pay for all appropriate shipping costs.

What if I want to return a Kit?

Since the Kit is free, and shipping fees are not refundable, we are not sure why you would want to return your purchase! 

How can I view my previous orders?

If you have a question about a previous order, give us a call or send us an email through the Contact Us page and we will be happy to help!